Your IT department — without the payroll.
Complete, proactive IT support for small businesses with 5–50 users, plus honest and reliable help for home users. Predictable monthly pricing, fast response, and security handled right.
Proactive IT that prevents problems — not just fixes them
Every managed plan is built around a simple idea: your team should be working, not troubleshooting. We monitor, patch, secure, and support your systems so problems get caught before they cost you a day of business.
Helpdesk Support
Remote helpdesk for your whole team with same-business-day standard response — and under 2 hours for priority issues on Premium plans.
Monitoring & Maintenance
24/7 automated monitoring, patch management, and device maintenance through our own Helix platform.
Security Services
MFA rollout, endpoint protection (EDR), email security and anti-phishing, plus backup monitoring with verified restores.
Cloud & Microsoft 365
Setup, migration, and day-to-day administration — SharePoint, OneDrive, Teams deployment, and license optimization.
vCIO & Consulting
Strategic technology planning, quarterly IT reviews, security audits, and compliance guidance on Premium plans.
Vendor Management
We coordinate with your ISP, software vendors, and hardware suppliers — one call to us instead of five to them.
Simple per-user pricing. No surprises.
Every plan includes 24/7 monitoring and same-business-day response — month-to-month, with no long-term contracts. Pick the level of protection that fits your business.
Essential
- Remote helpdesk support
- Microsoft 365 support
- Patch management
- Device monitoring
- Basic security
Professional
- Everything in Essential
- Endpoint protection (EDR)
- Email security & anti-phishing
- Backup monitoring
- Vendor coordination
- User onboarding & offboarding
Premium
- Everything in Professional
- vCIO / strategic consulting
- Quarterly IT reviews
- Security audits
- Compliance guidance
- Priority response SLA (<2 hrs)
Perspective: for a 10-person office, the Professional plan is $1,250/month — a fraction of the cost of a single in-house IT hire, with 24/7 monitoring included and no long-term commitment.
Trustworthy tech help, without the runaround.
No geek-speak, no upselling, no mystery invoices. Just an experienced local technician who fixes the problem and explains it in plain English.
- Computer repair & troubleshooting
- Virus & malware removal
- WiFi & home network setup
- Printer & device support
- New computer setup & data transfer
Home support pricing
Response times you can plan around
| Severity | Definition | Response Target |
|---|---|---|
| Emergency (P1) | Business-wide outage or active security incident | Immediate response, best effort until resolved |
| Priority (P2) | Major function impaired, multiple users affected | Within 2 business hours (Premium plans) |
| Standard (P3) | Single user or non-critical issue | Same business day |
| Request (P4) | Adds, moves, changes, questions | Within 1 business day |
Standard support hours: Monday–Friday, 8 AM – 6 PM Eastern. Emergency (P1) support available after hours. Monitoring and alerting run 24/7.
Stop fighting your technology.
Get a free IT assessment and see exactly what a managed plan would look like for your business.
Book a Free Assessment